Products sold on Facebook, Instagram, and WhatsApp must comply with our Commerce Policies. Additionally, commerce content on Facebook and Messenger, and commerce content on Instagram must comply respectively with Facebook's Community Standards and Instagram's Community Guidelines. Commerce content on WhatsApp must comply with the Policy for WhatsApp Commerce Features. Buyers, sellers, and traders are also responsible for complying with all applicable laws and regulations. Failure to comply with our policies or the law may result in a variety of consequences, including, but not limited to, rejection or removal of listings and other content, rejection or removal of product tags, or suspension or termination of access to any or all Facebook, Instagram, WhatsApp or Messenger commerce services or features. If you repeatedly post commerce content that violates our policies, we may take additional action on your account.
If your commerce content has been rejected or removed for violating our Commerce Policies and you feel it was a mistake, you can request a review by following these steps for Marketplace, or these steps for products in your Catalog (availabe on Instagram, Facebook, Messenger and WhatsApp Business), and we'll take another look.
Commerce content must not violate our Community Standards.
Commerce content may not promote the buying, selling, or trading of adult products and may not position products in a sexually suggestive manner.
Commerce content may not promote the buying, selling, or trading of alcohol.
Commerce content may not promote the buying, selling, or trading of human body parts or fluids.
Commerce content may not promote the buying, selling, or trading of devices that facilitate or encourage streaming digital content in an unauthorized manner or interfering with the functionality of electronic devices.
Commerce content must not wrongfully discriminate or suggest a preference for or against people because of a personal characteristic, included but not limited to, race, ethnicity, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity, family status, marital status, disability, or medical or genetic condition. Commerce content must comply with all applicable laws prohibiting discrimination. This includes but is not limited to discrimination for housing listings.
Commerce content may not promote the buying, selling, or trading of real or fake documents, currency, financial instruments or virtual currency.
Commerce content may not promote the buying, selling or facilitation of gambling for money or anything else of value, including digital currencies. Gambling includes gaming, betting, lotteries, raffles, casinos, fantasy sports, bingo, poker and sweepstakes.
Commerce content may not promote the buying, selling, or trading of hazardous materials and substances.
Commerce content may not promote any form of human trafficking, prostitution, escort or sexual services.
Commerce content may not promote job opportunities.
Commerce content may not promote the buying, selling, or trading of animals or animal parts, or land in ecological conservation areas.
Commerce content may not promote the buying, selling, or trading of medical and healthcare products and services, including medical devices or ingestible supplements.
Commerce content may not contain misleading, violent or hateful products and offers.
Commerce content may not promote news, humor or other content that does not offer any product for sale.
Commerce content may not promote the buying, selling, or trading of drugs, drug paraphernalia or prescription products.
Commerce content may not promote the buying, selling, or trading of recalled or banned products.
Commerce content may not promote the buying, selling, or trading of items that have been stolen or otherwise acquired unlawfully or without authorization.
Commerce content may not promote the buying, selling, or trading of downloadable digital content, digital subscriptions or digital accounts.
Commerce content may not infringe upon or violate the intellectual property rights of any third party, including any copyright or trademark. This includes, but is not limited to, the promotion or sale of counterfeits, such as goods that copy the trademark (name or logo) and/or distinctive features of another company's products so as to imitate the a genuine product, or unauthorized copies of software, music, movies, and other media.
Commerce content may not promote the buying, or selling, or trading of tobacco products or tobacco paraphernalia.
Commerce content may not promote the buying, selling, or trading of cosmetics that have been used, or that are not sold in their original packaging.
Commerce content may not promote the buying, selling, or trading of certain vehicle parts and accessories.
Commerce content may not promote the buying, selling, or trading of weapons, ammunition and explosives.
Commerce content may not promote the buying, selling, or trading of event tickets, except by approved sellers.
Commerce content may not promote the buying, selling, or trading of gift cards or vouchers, except by approved sellers.
Commerce content may not promote the buying, selling, or trading of pet adoption matching services, except by approved sellers.
Commerce content may not promote the buying, selling, or trading of services, except on the WhatsApp Business app or through Appointments in Facebook or Instagram.